At Cricketwizard, we're dedicated to making sure your fantasy cricket experience is enjoyable and satisfying. However, we understand that sometimes, situations can arise where you might need a refund for payments you've made through our platform. To provide you with clear information on how refunds work, we've put together some easy-to-understand guidelines in our refund policy. We strongly recommend taking a moment to read through this policy carefully so you know your rights and responsibilities when it comes to refunds.
We're here to help you get a refund under the following situations:
If you run into a technical problem or a glitch during payment that results in overcharging or incorrect charges, you might be eligible for a refund
In cases where we have to cancel a fantasy cricket contest due to not having enough participants, we'll refund your entry fees in full.
If there's a significant system issue or service interruption that stops you from participating in a contest, you could be eligible for a refund.
If you need a refund, reach out to our customer support team within 24 hours of the issue or contest cancellation. Tell us about the payment, the contest, and why you need a refund. If you meet the criteria, we'll carefully review your request. Once it's approved, we'll process your refund within 5-7 business days, and the money will go back to your original payment method.
Here are situations where we can't provide a refund:
Once you've joined a fantasy cricket contest and the contest has begun, entry fees are non-refundable, regardless of the contest outcome or your participation status.
If your account is suspended or terminated for violating our Terms and Conditions, you won't receive any refunds.
All refunds will be given in the same currency and exchange rate as your original transaction. Keep in mind that exchange rate changes may affect refund amounts, and we won't be responsible for these fluctuations.
If you don't agree with a refund decision made by Cricketwizard, feel free to get in touch with our customer support team. Remember that final decisions regarding refunds are made by Cricketwizard.
We may update this Refund Policy without prior notice. Any changes will be promptly posted on our website, so it's your responsibility to check the policy from time to time to stay informed.
If you have any questions or need help with our Refund Policy, please don't hesitate to reach out to our customer support team at [email protected].
